Privacy Policy
Effective Date: 24 July 2026
Welcome to Chemvenience. We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal information.
1. Information We Collect
When you scan our QR code and complete our online form, we may collect the following personal information:
- Name
- Surname
- Cell phone number
- Email address
We only collect personal information that you voluntarily provide to us.
2. Why We Collect Your Information
We collect your personal information for the following purposes:
- To contact you regarding your enquiry or request.
- To provide you with information about our products and services.
- To respond to questions or requests submitted through our website.
- To maintain customer records.
- To improve our customer service.
We will not use your personal information for purposes other than those described above without your consent, unless required or permitted by law.
3. Consent
By completing and submitting our online form, you acknowledge that:
- You have read and understood this Privacy Policy.
- You voluntarily consent to Chemvenience collecting and processing your personal information for the purposes described in this Privacy Policy.
4. How We Protect Your Information
Chemvenience takes reasonable technical and organisational measures to protect your personal information against:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
- Destruction
Access to your personal information is restricted to authorised persons who require it for legitimate business purposes.
5. Sharing Your Information
Chemvenience does not sell, rent, or trade your personal information.
Your information may only be shared:
- Where required by law.
- With trusted service providers who assist us in operating our business and who are contractually required to protect your personal information.
- Where you have given your consent.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law.
Once the information is no longer required, it will be securely deleted or destroyed.
7. Your Rights
In terms of POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permissible.
- Withdraw your consent to the processing of your personal information where processing is based on your consent.
- Lodge a complaint with the Information Regulator if you believe your rights under POPIA have been infringed.
8. Cookies
If our website uses cookies, they may collect limited technical information to improve website functionality and enhance your browsing experience. Cookies do not collect personal information unless you voluntarily provide it.
9. Changes to this Privacy Policy
Chemvenience may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how Chemvenience processes your personal information, please contact us:
Business Name: Chemvenience