Shipping Policy

1. Delivery Areas

We currently deliver to the following areas across the greater Cape Town region and the Boland:

• Paarl
• Kraaifontein
• Brackenfell
• Durbanville
• Bellville
• Parow
• Goodwood
• Milnerton
• Table View
• Cape Town CBD
• Southern Suburbs
• Somerset West
• Strand
• Gordon's Bay
• Muizenberg
• Fish Hoek
• Kommetjie

If your address falls outside these areas, contact us via WhatsApp and we will do our best to assist. If we cannot deliver to your area, we will notify you and offer a refund where applicable.

2. Delivery Fees

Delivery fees are calculated according to your suburb and added to your order total at checkout:

• R50 — Kraaifontein, Brackenfell, Bellville, Durbanville
• R70 — Parow, Goodwood, Milnerton, Table View, Paarl
• R100 — Cape Town CBD, Southern Suburbs, Helderberg (Somerset West, Strand, Gordon's Bay)
• R150 — Muizenberg, Fish Hoek, Kommetjie

FREE delivery on all orders over R500 — the fee is waived automatically at checkout when your product subtotal reaches R500.

3. Delivery Timeframe

All orders are delivered as standard delivery within 48 hours of being placed. Orders are processed during business hours, Monday to Friday (excluding public holidays). There is no need to book a time slot — simply place your order online and we will deliver to your door. Delivery timeframes are estimates; while we make every effort to meet them, delays may occur due to weather, courier availability, or other circumstances beyond our control. We are not liable for delayed deliveries where we have used reasonable efforts to dispatch on time. Orders paid by Direct Deposit (EFT) are dispatched once the funds have cleared in our account — please use your order number as the payment reference and email proof of payment to info@chemvenience.co.za.Cash on Delivery orders are paid at your door on arrival.

4. Receiving Your Order

Someone must be available to receive the delivery at the address provided. Where a signature is required, the courier may not leave the parcel unattended. Please ensure your contact details are correct so we can coordinate delivery. If you have selected Cash on Delivery, please make sure the exact amount is available — our driver also carries a card machine for card payments.

5. Incorrect or Incomplete Addresses

We are not responsible for failed or delayed deliveries caused by inaccurate, incomplete, or incorrect delivery details provided at checkout. Additional redelivery fees may apply.

6. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number and photos (where applicable). We will arrange a replacement or refund in line with our Refund Policy.

7. Contact Us

For any delivery-related queries, please email us at info@chemvenience.co.za or call 071 254 4906.